What people ask before they book

Yes — Maidstone and the Medway valley villages around it are the mid-Kent quarter and a large share of our work. The town centre one-way system and the riverside streets are the two things that shape a job there; once you are out into the villages the access is generally straightforward.

Both, as part of the west Kent and Weald quarter. These are the jobs most likely to involve a long private drive, gravel, a gradient or a lane that a full-size vehicle should not be sent down without checking. We check at survey rather than finding out with a loaded lorry.

Yes. North Kent is the densest part of the county to work: terraced streets, hills up from the river, and the least spare kerb anywhere in Kent. Part-loads and single-room moves outnumber whole households there, and we crew accordingly.

All of east Kent, including Folkestone, Dover, Deal, Canterbury, Margate and Ramsgate. Seafront houses are the distinctive challenge — deep, tall, frequently with a basement and three floors above the entrance, and often in a conservation area with restricted parking.

Covered, and worth flagging at enquiry. The crossing to the island is a single point of failure on the day, so island jobs get planned with more margin than a mainland equivalent.

We are a county firm rather than a town firm, and we would rather be straight about that than claim a high street we do not sit on. What we bring is knowing the county as a whole. Where a job is small, entirely local, and a town has its own established mover, that firm is often the better answer and we will tell you.

Send the quote form with both addresses and a rough idea of what is going. We reply with the questions the form cannot ask — usually about the approach and the standing — and then arrange a survey. The written quote follows the survey.

Free either way. Video works well for flats, part-loads and anything in a town. For a farmhouse, a barn conversion or anything at the end of a lane we would rather come and look, because the lane is the job.

Volume, access at both ends, packing depth, and whether anything is being held between dates. Not urgency, and not what another firm said. If you are comparing quotes, check both measured the same volume and assumed the same packing — that is where nearly all the difference lives.

Not for the postcode. Where access genuinely makes a job longer or requires a smaller shuttle vehicle, the survey establishes that and the written quote reflects it. There is no rural surcharge as such.

Then we shuttle: a smaller vehicle runs between the property and the lorry parked somewhere sensible. It is a normal Weald and marsh arrangement, it costs time rather than drama, and it is planned at survey so it is in the quote rather than sprung on you.

In the Medway towns and the coastal conservation areas, often. Elsewhere in Kent there is usually a drive or enough road. We tell you which applies to your street and arrange it with the relevant council where it is needed.

Yes, and it needs saying before the survey so the job is crewed for it. Tall coastal houses with a turn on every landing are a specific kind of work; an under-crewed van makes it a very long day for everybody.

Beds, wardrobes and tables as standard. Flat-pack that has already been moved once is the honest exception — chipboard fixings do not always take a second dismantling, and we will say so rather than discover it at the far end.

Fuel, gas bottles, fireworks, solvents, open paint, anything corrosive. Perishables and plants at your own risk. You get the list before the day, not at the door.

Around the Dartford Crossing first and the load second. Everything heading north or west either goes through it or takes a long way round, and which of those makes sense depends on the day and the time. It is the single biggest variable in a Kent long-distance job.

Usually the tunnel for a loaded removals vehicle: the crossing is short, the vehicle stays sealed and the driver stays with it. The ferry is the alternative and is sometimes the better call depending on sailings and on what else is booked. Either way it is our decision to make and it does not change your price.

France, Spain, Italy and Portugal as regular road routes, each with its own page covering the route and the paperwork. The rest of western Europe on enquiry. Where a country is not routine for us we will say so rather than learn on your move.

Yes — collected, listed and held until the date is real. It is common on coastal purchases and on anything waiting for a crossing booking to firm up.

Across the county: town-centre offices in Maidstone and Tunbridge Wells, industrial units on the Medway and Thames-side estates, and retail stock along the coast. The building survey comes before the quote — the constraints are the lease, the access hours and the goods lift, not the furniture.

Where the building and the lease allow it, yes, and most commercial moves here run that way so that Monday works.

Moved on a numbered, listed basis so there is an auditable record of what went where. For a lot of businesses that matters more than the speed does — raise it at survey so it is documented rather than assumed.