Terms and conditions

1. What these cover

These terms apply to removals, packing, storage and related transport carried out by Kent Removals for customers in Kent and Medway. They form part of the agreement between us once you accept a written quotation.

2. Surveys and quotations

We survey before we quote. What the survey fixes is four things: how much there is, what the approach allows at each end, how much packing you want, and whether any of it is being held. A written quotation is valid for thirty days from its date and is given against the inventory recorded at that survey.

If the inventory changes — a barn, loft, garage or outbuilding that was not shown to us — we tell you before proceeding and confirm any revised figure in writing. A quotation is not varied on the day unless you have agreed to it.

3. Booking and payment

The booking becomes firm once you accept the quotation in writing and settle any deposit shown on it. Where a deposit is taken it is refundable in full if you cancel more than fourteen days before the booked date; inside that period it may be retained in whole or in part against costs already committed.

The balance is payable in accordance with the quotation and in any event no later than fourteen days from the invoice date unless agreed otherwise in writing. Sums left outstanding beyond that point may carry interest.

4. Access and what rests with you

You are responsible for telling us about access at both ends: lanes, private drives, gradients, surfaces, gates, weight and height restrictions, floors, lifts and staircases. Where a vehicle cannot safely reach a property we will agree a shuttle arrangement with you rather than attempt it.

Where access proves materially different from what was described and the job takes substantially longer or needs different equipment, we discuss it with you at the time rather than adjusting the invoice silently.

5. Goods we will not carry

We do not carry hazardous or prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition or similar. Nothing perishable and nothing alive. Plants may travel, but the risk stays with you. Money, jewellery, deeds, passports and medication should stay with you rather than going on the vehicle.

6. Cover for your goods

Goods in transit and in store are covered to the level stated on your quotation and in the storage agreement, subject to the exclusions stated there. Items of unusual value must be declared before the move so they can be handled and covered appropriately.

Goods you have packed yourself are covered for loss or damage caused by our handling, but not for damage attributable to the packing itself.

7. Storage

Goods held by us are loaded, inventoried and recorded at the collection address. Charging runs from collection day, in whatever periods the storage agreement states. Access to held goods is by arrangement and needs reasonable notice.

Where storage charges remain unpaid and we have given written notice allowing not less than thirty days for settlement, we may exercise a lien over the goods and ultimately sell them to recover what is owed, accounting to you for any surplus.

8. Delays and matters outside our control

We plan carefully and still cannot control traffic, weather, crossing or port disruption, customs processing, or the actions of third parties in your chain. Where something outside our reasonable control affects your move we tell you promptly and work out the best available course with you.

9. International moves

On moves outside the United Kingdom, customs clearance is carried out by us or our appointed agent against the inventory recorded at your property. Obtaining the documents marked as yours on the country page is your side of it, as is the accuracy of what you tell us for the declaration. Duties, taxes or charges levied by an authority in the destination country are payable by you unless the quotation says otherwise.

10. Claims

If something is lost or damaged, tell us as soon as you notice and in any event in writing within seven days of delivery or of removal from store. Hold on to the item and whatever it was wrapped in so it can be looked at. Reporting late may affect what can be recovered under the cover.

11. Cancellation by us

Where the work would be unsafe, unlawful, or impossible for reasons beyond us, we may cancel or postpone it. In that event we refund sums paid for work not carried out.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

Questions

If anything here needs explaining before you book, ask on the contact page.